Refund/Return Policy:

All Building Kits:

Building Kits are not refundable or returnable after the product has been shipped.  

You may cancel your order before the item has shipped for a full refund as long as you have not downloaded the instructions.  

*If you have already downloaded the instructions you will be charged a restocking fee of 35% of the total price paid for the building set(s) in your order.  The "total price paid" includes taxes, but excludes shipping costs, which are fully refundable.

 

Missing Parts?

If your building kit is missing any pieces, do not receive a download link or you have questions please contact:

help@snyzertech.com

We will ask you to verify that you checked the rest of the parts to verify that all the parts are missing before we send replacements.  

Only after we receive the full list of missing parts, we will have the replacements shipped to your address free of charge.  Replacement parts delivery times may vary.

 

All PDF e-book downloads:

Digitally downloaded e-books cannot be refunded because there is no way for you to physically "return" it.  Once your payment has been processed refund cannot be given (no exceptions).

If did not receive a download link or you have any other problems please contact:

help@snyzertech.com

Please provide your order number and we will be glad to sort out your issues.   

*WARNING: In order to receive a new download link you must contact customer service using the email that was used when you made your purchase.  Requests from alternate emails will be denied.  

*It is recommended that you download the parts list before purchasing any instructional manual to check availabilities of bricks.  Snyzer Tech is not responsible for lack of inventory of brick from other websites.  

 

All Other Products:

All products are non returnable or refundable after they have been shipped. 

If you request to cancel your order before it has been shipped, you may be subject to a restocking fee up to 50% of the total price paid for non building kit products.  The "total price paid" includes taxes, but excludes shipping costs, which are fully refundable.

 

 

Shipping policy:

International Shipping Duties:

Customers outside the USA may be subject to import duty taxes, or VAT taxes when receiving their order, depending on the country.  Customers will be responsible for these fees, if they apply.

 

In Stock Items:

If all the items in your order are in stock, they will ship within 1-3 business days after your payment has cleared.  

If some of the items in your order are on pre-order,  the entire order will ship when the inventory for the preordered item arrives.

If any issues delaying your shipping or payment method will be emailed to customers

Orders are shipped the address provided by customer.  Customers are responsible for providing valid shipping addresses.  If our shipping carrier accepts the address, but the receiving carrier cannot delivery it, the customer is responsible for handling any redelivery fees and efforts.  

 

Pre-orders:

Shipping dates on items on "Pre-order," are not guaranteed, but we try our best to give the best estimate based our sourcing partners.  If there are delays we will notify you via email.  Once our inventory shipment is received orders will ship within 1-3 business days as long as you payment has cleared.